Precision-fit protective gear, shipped the way it's made — carefully, and on schedule.
We ship every order with the same care that goes into the gear itself: clear timelines, tracked delivery, and no surprises at your door. If anything below doesn't answer your question, email us at info@ozmotogear.com; a real person will reply.
When will my order ship?
Every order is packed and handed to the carrier within 5 working days of your payment being confirmed. Working days are Monday to Friday; orders placed on a weekend or public holiday start counting from the next working day.
This is our dispatch time - the time it takes us to get your gear out the door.
If we ever can't dispatch within 5 working days due to unavoidable circumstances, we won't leave you guessing. We'll email you a revised dispatch date.
How long is delivery?
Once dispatched, your order travels with a reputable courier and will reach you as follows:
For USA: 6-10 working days on a fully tracked service.
For UK: 6-10 working days on a fully tracked service.
For Europe: 10-14 working days on a fully tracked service.
For Australia: 6-10 working days on a fully tracked service.
These are honest estimates, not guarantees. Carriers occasionally hit weather, customs, or peak-season delays that neither of us controls. If your tracking stalls, we chase it.
What does shipping cost?
Shipping is free on every order.
How do I track my order?
You'll get an order confirmation email straight after checkout, and a dispatch email with your tracking number the moment your parcel is with the carrier. Tracking can take up to 24 hours to go live. Haven't received a dispatch email within 5 working days of ordering? Email info@ozmotogear.com with your order number and we'll check immediately.
Can I change my address or cancel?
One thing we ask of you: double-check your address at checkout. We can't take responsibility for parcels delivered to an address that was entered incorrectly.
My order hasn't arrived, or arrived damaged
No tracking movement for 7 working days after dispatch? Email us at info@ozmotogear.com — we'll open an investigation with the carrier and arrange a replacement or refund if the parcel is confirmed lost.
Tracking says delivered but nothing's there? Check with household members, neighbours, and your local depot first, then contact us and we'll help investigate.
Arrived damaged? Email info@ozmotogear.com within [7] days of delivery with your order number and clear photos of the item and packaging. We'll make it right.
Questions?
Email: info@ozmotogear.com — and we will respond within 24 hours.
OZ MOTOGEAR may update this policy from time to time. The version live when you placed your order is the one that applies to it.